TAS ChinaHelp
Help and contact.
Write to us, open the chat, or press “Talk to us”. We read every message, in Chinese or in English.
Write to us
Write to us.
Where to go
The right door for each question.
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In hardship
TAS Foundation gives free first help to anyone in difficulty, and fuller support to card-holding members.
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For providers
TAS Member Services receives airlines, banks, insurers, clinics and schools that wish to serve our members.
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For associations
Hometown, clan, alumni and business associations register on the page for community leaders.
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For practical questions
The free guides, Scam Watch and the Consular Desk answer most first questions about either system.
Questions
Questions and answers.
What does TAS stand for?
Together and Stronger. TAS China is the house of the Together and Stronger family for Chinese communities worldwide, with free orientation for international residents in China.
Who can join?
Chinese people living abroad and families of Chinese heritage anywhere outside mainland China, together with their relatives and friends. International residents in China join through the house of their home region, and the guides here are free to them.
Is there a fee?
Membership is free. There is one membership per adult, and children under 18 are included on a parent’s membership. Associations join at no cost.
Do you ask about my status?
Never. We do not collect immigration or residence status, on the membership form or on the member card. Your information is stored outside mainland China and is never sold.
Is this insurance?
No. Membership is not insurance. Insurance and repatriation programmes are offered through licensed providers, and the Mutual Aid Compact is a commitment between associations: it is not insurance and creates no right to payment.
I lead an association. How do we join?
Associations join at no cost and keep their name and their independence. Register on the page for community leaders, and your association takes its seat in the regional network and the Mutual Aid Compact.
What does my member card do?
Your card is your membership. It lives on your phone, opens every benefit across the twelve areas, and is recognised by every house of the family, so it moves with you when you move.
I live in mainland China. Can I join here?
Membership of TAS China is for people living outside mainland China. International residents in China join through the house of their home region, and the guides, Scam Watch and the Consular Desk on this site are free for everyone to use.
How is this site related to the other Together and Stronger sites?
Together and Stronger is one family. The member organisation serves the Americas; seven regional houses serve Europe, Canada, India, China, Africa, East Asia and West Asia; TAS Member Services negotiates the benefits; TAS Foundation gives free first help. One card is recognised by all of them.
Do you give legal, immigration or tax advice?
No. Our guides are general information. Where you need advice we refer you to qualified professionals, and to the public authority that decides the matter.
How can I serve?
Members who wish to give their time serve as community ambassadors, association liaisons, interpreters, guide writers and welcomers. Serve with us.
How do I change or delete my details?
Write to us from the e-mail address you joined with. We correct your details or delete your record, as you ask.
I think I have been targeted by a scam. What should I do?
Stop all contact and send no money or codes. Tell your bank at once, report it to the local police, and read Scam Watch. We never ask you for money, passwords or one-time codes.
Which languages do you serve members in?
Chinese and English. Write to us in either.